Refund policy

RETURNS 

Please choose your items carefully as we do not offer exchanges or returns for change of mind, or for any items that have been bought at a discounted or SALE price.

Providing our community with quality products is a cornerstone of our business. We have invested the time and love into developing relationships with established manufactures, who share our high standard of ethical practices in manufacturing and using high quality products. However, if there is a fault with the product please contact us at hello@fromtheforrest.com.au within 7 days of receiving your item, to notify us of an intended return or exchange, and we can help you with the process. 

We will happily replace the product (stock allowing) free of charge, or provide a full refund. All goods must arrive back to FTF in their original condition with original labels and tags attached. Any goods that have been damaged or altered from their original condition are not eligible for return. We recommend obtaining tracking on your return parcel, and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery. We aim to process returns within 3 business days of your order arriving back to us. For faulty items that are returned, a refund for the return postage costs will be issued (please keep a copy of the receipt as proof)