shipping + Returns
Shipping
We aim to get your parcel out of our hands, in the post and into yours as soon as possible (dispatched within one-three business days). A tracking number will be provided to use and track the progress of your order. Please note that once products have been shipped, they become the property and responsibility of the purchaser. We are always willing to help and support your experience here at From the Forrest so please if a product arrives damaged, or misplaced we will do our best to work with you to find a successful outcome. Replacements will be at our discretion once assessments are completed.
Please enter your shipping address correctly because you will be charged the standard applicable postage rate to resend to the correct address. Please contact us as soon as possible so we can aim to amend with the courier.
Shipping within Australia
$12 Flat Rate Shipping to all locations in Australia using Standard mail via Australia Post. Please note that this may take between 1-14 business days. Please note that shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or unforeseen/unavoidable external events.
We provide free shipping on orders over $120.
If you want your order quickly, we do offer Express Post to all locations in Australia via Australia Post at scheduled rates. Please note approximately 1-5 business days delivery expected.
Shipping to New Zealand
$24 Flat Rate Shipping to all locations in New Zealand using Standard International mail via Australia Post
If you want your order quickly, we do offer International Express Post to all locations in New Zealand via Australia Post at scheduled rates.
Shipping Internationally
We ship anywhere around the world. Postage rates are calculated automatically at the checkout. International orders are sent with both Australia Post and DHL International and usually take between 5 – 16 days depending on your country. We aim to have your parcel to you as soon as we can, but please understand that when goods are sent out it is out of our control how fast they arrive.
* International buyers - please be aware that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be. If your order is not collected and returned to us, we will charge full cost of what postage cost was to, From the Forrest, plus 10% merchandise restock fees.
Location
We are an Australian owned and run business based here in OZ, we ship both nationally & internationally. If you don’t see your countries shipping option at the checkout - please contact us for a shipping quote.
Returns
Please choose your items carefully as we do not offer exchanges or returns for change of mind, or for any items that have been bought at a discounted or SALE price.
Providing our community with quality products is a cornerstone of our business. We have invested the time and love into developing relationships with established manufactures, who share our high standard of ethical practices in manufacturing and using high quality products. However, if there is a fault with the product please contact us at hello@fromtheforrest.com.au within 7 days of receiving your item, to notify us of an intended return or exchange, and we can help you with the process.
We will happily replace the product (stock allowing) free of charge, or provide a full refund. All goods must arrive back to FTF in their original condition with original labels and tags attached. Any goods that have been damaged or altered from their original condition are not eligible for return. We recommend obtaining tracking on your return parcel, and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery. We aim to process returns within 3 business days of your order arriving back to us. For faulty items that are returned, a refund for the return postage costs will be issued (please keep a copy of the receipt as proof)
Order Cancellation
If you would like to cancel an order and receive a full refund, you may do so as long as the order has not yet been processed & shipped. Please contact us at hello@fromtheforrest.com.au
We also reserve the right to cancel and fully refund any orders at our discretion.
Product Disclaimer
Here at From the Forrest we make every effort to ensure product information is complete and correct as well as visually display all of our products, colours and designs as accurately as possible. Due to a large number of our products being handmade there may be some slight variations to the colour, patterns/designs or size. All products, and colours are represented as best as we can. It is the customers responsibility to ensure the product they purchase is suitable for their specific requirements.
From the Forrest cannot guarantee that the colours represented or shown on the website exactly matches the actual product. This is due different device screen settings, the different lighting used in photography and other factors. We try our best to ensure our photos are as life-like as possible, but please understand the actual colour may vary slightly from your screen. In purchasing from From the Forrest, you agree to accept the small risk that there will be a slight variation between the actual colour and the representation on our website.